You have the right to exchange or return your purchase within 14 days after delivery. This gives you the opportunity to view the product in peace and decide whether it meets your expectations.

For special offers such as 1+1 deals, where you buy two products for a discounted price, it is important to note that both items must be returned together. This ensures that the offer is treated fairly and prevents misunderstandings.

When returning products it is essential that they are in unworn, unwashed condition and that the original tags are still attached to the item. This way we can ensure that the product is in a condition suitable for resale.

The costs for returning products are at your own expense. This may vary depending on the courier chosen and the country you are returning the package from. We recommend choosing the most suitable and reliable shipping method to ensure the product returns to us safely.

When you choose to exchange a product, we aim to complete this process as quickly as possible. This means that as soon as you indicate that you want to exchange a product when registering your return, we will immediately start working to ensure that your exchange is completed within a few days.

In the event that you receive a product that is defective or damaged during shipping, we are available to resolve the matter. You can simply contact us by email and our customer service team will help you find a suitable solution as soon as possible.

If for any reason you would like to return a product outside the standard 14 day return period, please do not hesitate to contact our customer service team. We understand that there may be exceptional situations and will do our best to find suitable solutions together with you.